How does your service desk measure up?

How does your service desk measure up graph

Compare your service organization to your industry peers in real-time. How do your IT costs and service levels measure up?

Tell us about your service desk & we'll do the rest

Number of service desk agents
Full & part time. Employees/contractors. Include fractional headcounts.
Number of non-agent staff
Supervisors, team leads, schedulers, trainers...
Average monthly number of inbound requests
All channels (phone, email, web…). No self-service volume. Estimates are fine.
Average inbound ticket resolution time
Per contact or ticket in minutes:seconds format. Estimates are fine.
Average customer service rating
Percentage of customers satisfied or very satisfied with your service.