How does your service desk measure up?

See your score.

In IT, service is everything. But, how do you know if the money you’re spending is helping or hindering the quality of the service you’re providing? See how your service desk stacks up in comparison to the rest of the IT industry. It’s absolutely free.

Simply enter your service desk metrics and get your score.

Agent Headcount
Full & part time. Employees/contractors. Include fractional headcounts.
NonAgent Headcount
Supervisors, team leads, schedulers, trainers...
Avg. Inbound Contact Volume
All channels (phone, email, web…). No self-service volume. Estimates are fine.
Avg. Outbound Call Volume
Only outbound voice calls to customers. Estimates are fine.
Avg. Inbound Handle Time
Per contact or ticket in minutes:seconds format. Estimates are fine.
Avg. Outbound Handle Time
For voice contacts in minutes:seconds format. Estimates are fine.
Avg. Customer Service Rating
Percentage of customers satisfied or very satisfied with your service.